Refund policy

Returns
We hope you love everything you bring into your home. If something isn't quite right, we accept returns of eligible items within 7 days of delivery. To be eligible, an item must be unused, resaleable and in its original packaging.

A 20% restocking fee applies to all returns, and return shipping is paid by the customer. Original shipping charges are non-refundable.

Holiday returns
For eligible items on orders placed November 13 – December 31, 2026, the return request must be made by January 14, 2027 and the item returned by January 31, 2027. All other return terms apply.

Items we can't accept for return
Furniture (some makers accept returns directly; contact us within 24 hours of delivery to ask)
Custom, made-to-order, painted, monogrammed or personalized pieces, including any item with a finish, fabric or color selection
Final sale items
Gift cards
Used or altered items
Design services

Sale items
Items bought on sale follow this same return policy, unless they are marked final sale.

How to start a return
Email us at info@mintwoodhome.com within 7 days of delivery with your name, order number, the item you'd like to return and photos if it's damaged. We'll reply with return instructions and the return address. Please ship the item back in its original packaging with a tracked carrier.

Refunds
Once we receive and inspect your return, we'll email you to confirm and refund your original payment, minus the restocking fee. Your bank or card company may take a few days to post the refund. If you haven't received it after that, please contact us at info@mintwoodhome.com.

Damages
Damages must be reported within 24 hours of delivery. Email info@mintwoodhome.com with your order number and photos of the item and its packaging. If your order is delivered white glove, please note any damage with the delivery team so they can document it.

Cancellations
You can cancel within 24 hours of placing your order, before we place it with the maker. After that, made-to-order and final sale pieces can't be cancelled. Some makers allow a later cancellation and others don't, so email us at info@mintwoodhome.com and our team will review your request.

Full details are on our Returns & Damages page.